Manager Coffee Shop

Bean Machine

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PKR. 45,000 - 60,000/Month

Team Leadership and Development:

Assist top management in recruiting, training, and supervising staff members, ensuring they adhere to company policies and standards.
Provide coaching and performance feedback to team members to maximize productivity.
Ensure team harmony for a positive work environment by being the first point of contact to address grievances.

o In case of escalation, please notify the Operations Associate

Schedule staff effectively to meet operational needs while controlling labor costs.
Draft and finalize the schedule for shift management after approval from the Operations Associate.

Customer Service Excellence:

Lead by example in delivering exceptional customer service and ensure that all team members uphold the same standards.
Address customer complaints and inquiries promptly and professionally, striving to resolve issues to the customer's satisfaction.
Regularly monitor customer feedback and implement improvements to enhance the overall customer experience.

Operations Management:

Oversee day-to-day operations, including supervision of shift managers’ performance ensuring checklists for opening and closing procedures, cash handling, and inventory management are filled to satisfaction.
Maintain cleanliness and organization of the coffee shop according to health and safety standards.
Monitor and analyze sales performance, identify trends, and notify the Operations Associate, making recommendations for driving revenue growth, where possible.
Implement strategies notified by top management to drive revenue growth.

Product Quality and Innovation:

Ensure the quality and consistency of products, including coffee, beverages, and food items, by adhering to recipes and standards.
Recommend new menu items and promotional offerings to attract and retain customers, whenever possible.

o This may be done by occasional behind-the-bar auditing.

Financial Management:

Devise monthly budget with the help of the Accounts & Procurement Head and manage operating expenses effectively, seeking opportunities to optimize costs without compromising quality or service.
Monitor sales targets, profitability, and key performance indicators, taking corrective actions as needed to achieve financial goals.
Prepare weekly reports on operational performance, inventory levels, and other relevant metrics for management review based on the abovementioned document and report reviews of the team.
Develop a liaison to devise and review daily requisitions and other documents shared by the shift managers.

Qualifications:

Previous experience in a managerial role within the food and beverage industry, preferably in a coffee shop or similar establishment.
Strong leadership skills with the ability to motivate and inspire team members to achieve goals.
Excellent communication and interpersonal abilities, with a customer-focused mindset.
Sound decision-making and problem-solving skills, with the ability to handle challenging situations calmly and effectively.
Proficiency in basic computer applications, including point-of-sale systems and Microsoft Office.
Flexibility to work various shifts, including weekends and holidays, as required.

Education:

BA/Graduation or equivalent (required).

Additional education or certification in hospitality management or a related field (preferred).