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Posted Mar 19, 2024 223 views
PKR. 30,000 - 40,000/Month
Objectives of this role:
- Identify, track, manage, and investigate delinquent customer accounts
- Work closely with customers to negotiate payment arrangements
- Cultivate working relationships with customers, guiding them through the repayment process
- Follow up with customers to ensure payments are made in a timely manner
- Use databases to monitor and update outstanding accounts
- Keep records of all customer communications to build individual debtor cases
Key Responsibilities:
- Identify customers with outstanding debts
- Contact and track debtors, encouraging timely repayment
- Handle customer questions, complaints, and inquiries
- Create and implement debt collection courses of action
- Negotiate specific payment plan arrangements with debtors
- Investigate discrepancies to resolve outstanding customer accounts
Qualifications:
- Bachelor's degree in a related field (Finance, Business, or a similar discipline) is preferred.
- Proven experience in collections and recovery management, with a minimum of 1-2 years of relevant experience.
- Outstanding interpersonal skills
- Strong organizational skills
- Clear, persuasive verbal and written communication
- Excellent negotiation skills
- Problem-solving mindset
- Professional phone etiquette
- Experience working in a deadline-driven environment
- Account management experience
Why Join Cloud Data Private Limited
- Competitive salary and benefits package.
- Opportunity for professional growth and development.
- A collaborative and supportive work environment.
- A chance to be a part of a forward-thinking organization in the financial industry.
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Degree Title:
Finance, Business, or a similar
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Apr 01, 2024
Posting Date:
Mar 19, 2024
Cloud Data
BPO · 51-100 employees - Rawalpindi
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