Community Engagement / Monitoring Specialist

Confidential

Multiple Cities, Pakistan

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Posted May 17, 2024 2326 views Report Job

PKR. 80,000 - 90,000/Month

The Community Engagement and Monitoring Specialist within the V-Team moderation team plays a pivotal role in ensuring the seamless operation of community support across diverse platforms such as Telegram and Discord. This position encompasses a spectrum of responsibilities ranging from active engagement with community members to overseeing the performance and evaluation of the moderation team.

Key Responsibilities:

Engagement and Support: Actively engage with community members to provide timely support and assistance in designated spotlight channels. Foster a culture of trust and engagement within the community ecosystem.

Team Monitoring and Reporting:

Monitor the performance and activities of the moderation team, ensuring adherence to established guidelines and standards. Regularly evaluate team members' performance and provide constructive feedback for improvement.

Reporting and Valuation:

Develop and implement reporting mechanisms to track the effectiveness and efficiency of the moderation team. Conduct periodic evaluations to assess team members' contributions and identify areas for development.

Collaboration and Communication:

Collaborate with other team members to enhance community support initiatives and promote the overall success of the ecosystem. Communicate effectively with team members to ensure alignment with organizational goals and objectives.

Knowledge Management: Identify valuable insights and feedback from community interactions and channel them into the internal pipeline for content creation, including Medium posts and website knowledge base updates.

Pay: Rs80,000.00 - Rs85,000.00 per month

Experience: