Please turn on your javascript Regional Manager Customer Service Job, Islamabad, Digital World Pakistan (Pvt) Ltd. - ROZEE.PK

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Job Description

•       Function as intermediary management level between service centers and HO

•       Oversee day to day working of the SCs

•       Act as focal point for management of corporate clients’ complaints

•       Ensure implementation of HO policies and instructions.

•       Monitor KPIs of the SCs & Guide SCs for achieving and maintaining the KPIs

•       Recommend growth and expansion plans to HO.

•       Forecast requirements of HR, Parts and supplies for efficient and effective CS

•       Liaise with HO, Stores, TIC and TI & Q for timely availability of support to SCs

•       Visit SCs and ensure their operations, documentation and general upkeep

•       Conduct performance appraisal of the Center in-charges and other staff of the SCs

•       Maintain close liaison with sales for high profile customers

•       Assist SC in-charges in prioritization of customer complaints

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Age:
28 - 36 Years
Minimum Education:
Bachelors
Degree Title:
BE Mechanical, BSC Mechanical/Electrical/Industrial
Career Level:
Experienced Professional
Experience:
5 Years - 8 Years
Apply Before:
Sep 30, 2016
Posting Date:
Sep 07, 2016
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Digital World Pakistan (Pvt) Ltd.

Electronics · 1501-2000 employees - Islamabad

DWP Group is a leading provider of products, service and solutions in the field of Consumer Electronics & Technology. Globally acclaimed, highly reliable products with cutting-edge technology from the world’s best engineered companies and experts uniquely position us to deliver comprehensive solutio ...Read More

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