Posted Mar 13, 2024 122 views
UK's leading translation and interpretation company TRANSLATION EMPIRE is looking for an experienced Call Quality Agent with exceptional communication skills in English, for our office based in DHA1, sector F, Rawalpindi.
Timings: 10 AM – 7 PM
Location: DHA1, sector F, Rawalpindi
Responsibilities:
- A Language Assessor would be primarily responsible for conducting English language assessments [Conducting and Coordinating for New and Existing Employees, including those whom we interview] (In House and 3rd Party External).
- Daily Call Quality Monitoring of all employees [1-5 calls a day]. The assessor will work as a team member contributing to quality service delivery.
- Coaching and mentoring of Spoken English, Vocabulary, and Pronunciation of the staff to improve their English by way of feedback via the QC.
- Customer Services Training Specific to UK Culture – UK English Language. Ongoing Training and Development (CPD) of Customer Services Training and English Language Skills to upskill employee’s standard of English.
- Language Assessors will be responsible for QA of the Transcribed files.
- Assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries.
Qualification:
- Graduate Degree (Master/Phd) in English Literature/ Applied Linguistic, Educational Linguistics, Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research.
- Have at least 4–5-year experience in English Teaching preferably in IELTS/PTE or Cambridge English Exams is a must.
- Have IELTS/CEFR certification, PTE, Language certificate, Oxford English Test and British Council experience is a must.
- Experience in coaching on accent and grammar is an advantage.
- Relevant National and international experience is a definite plus.
Skills Required:
- Proficient written and spoken skills in the English language.
- Familiar with the UK English Language dialect.
- Dedicated to assigned tasks, quick learner, team player as well as a solid individual player, and solution provider.
- Flexible and prepared to pursue goals through teamwork.
Benefits:
- Health Insurance, Annual leaves,
- Learning and Career Development.
Salary:
- Market Competitive Salary
Job Details
Empire Group
pInformation Technology/p
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