Our client, A fast growing BPO company , is looking to hire COO, to lead this growing business. The company is involved in inbound/ out bound call center, for customer service and telemarketing in various countries, including USA, Canada,UK and Australia, as well as in Pakistan.
The company has registered operations in UK and Canada, while a representative based in USA. The company plans to invest over US $3 Million in building state of the art infrastructure for call center in next 18-24 months and a land has been acquired on main Road in Korangi industrial area.
The board, comprising of top notch professionals, is responsible to define companys direction, and review its performance in periodic board meetings.
The company has set itself uphill task to be a noticeable player on the
international map of BPO industry and be one of the leading company in its category in Pakistan. The broader objectives of the organizations are
(1) Provide employment to its full capacity, while enjoying a status of
Preferred employer in Pakistan
(2) Sustainable profitable operations, based on best practices
(3)Contribution to society, by virtue of Human resource development.
The company is looking for an individual, who has following qualification, experience, skills and personality traits to lead the company.
A: MBA or Masters from leading university in Pakistan or abroad
B: over all 12-15 experience, minimum 32 years of age, at least 6 years on senior management position as departmental head. Experience in software development industry or in any business process industry which serves to international market needs. Experience in international business development is a must.
JD: To develop international business channels. Coming up with new business ideas pertaining to BPO industry. Achieving operating efficiency through Trainings, SOPs and quality assurance.
Skills: strategic Business planning skills, Business operations management skills, infrastructure & H R capacity building capability, organized, having excellent written and spoken communication and presentation skills.
Personality traits: Immaculate/genuine interpersonal skills, true leadership skills.
Salary package: Excellent salary + perks + benefits await the right candidate.
Job Details
Business process outsourcing (BPO) contains the transmission of processes along with the connected operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a solid grip over the, activities of the vendor for mutual long term achievement. BPO is positively related to the search for more competent organizational designs: Cost decrease, output growth and inventive abilities. Hence, a source for strategic advantage. Esquare provides services and solutions for a wide range of industries and specialized functions. This business process is consisting of, Such as Hiring, Training, Call center operations, sales distribution, payroll processing and end to end telesales process. We effectively and efficiently deliver training in sales, customer service, hospitality and English language. We are ideally placed to perform these tasks because we have rich experience of working among as a decision makers and key performing managers. Our business savvy prompted us to start off our own ventures for some years back and now we are envy, to our competitors in this industry. At Esquare services we are ready to share your tasks with you and we work as extended arm and wings of your organization, with same consciousness towards quality of services as you would be thinking off. We only can show the best possible way, and its up to you how to fly. That's why we says "Collaborate and strengthen" and let us take care of your business.
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