Posted Jan 19, 2015 2 views
Providing, Evaluating and recording training activities
Facilitate role-playing, mock calls, and tests for agent training
Develop and implement specific training programs and scripts
Perform other duties as assigned.
Providing, monitoring, evaluating and recording effective training activities.Skills
Good command of English language
Job Details
FirstStep Communications
irstStep Communications is a 80 seat multi-channel resource center providing world-class offshore cohesive Customer Contact, BPO, Marketing, Advertising & Trade solutions to the Financial Services and Communications industry in US. Our customized solutions include 24/7 inbound customer services, Outbound telemarketing operations Social Media Marketing, Web Development & Search Engine Optimization. We act as a unified extension of our client’s operations, providing radical cost efficiencies, evident quality and performance amplifications. FirstStep Communications was founded to provide Quality services upholding industry standards by a group of experts who have excelled in the industry in the past decades in international market. The company management brings over 45 years of professional experience in the BPO & Marketing industry, working for various American clients and is committed to excel in operational performance and productivity by aligning people, processes and technology practices
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