Posted Apr 14, 2016
Job Responsibilities
- Install all new hardware, systems, desktops, laptops and handheld devices
- Responsible for software installation and troubleshooting on workstations
- Install, configure, and maintain network services, equipment and devices
- Responsible for preparing new computer or computer reinstallation
- Supports administration of servers
- May require to work on VoIP server and other security systems as needed
- Manages all system back-up and restore protocol
- Plans and supports network and computing infrastructure
- Perform troubleshooting analysis of servers, workstations and associated systems
- Provides emergency on-call support on a rotating schedule
- Documents network problems and resolution for future reference
- Perform on-site and remote technical support
- Monitors system performance and implements performance tuning
- Assist in the organization and inventory of all hardware and software resources
- Manage user accounts, permissions, email, Antivirus, Anti Spam
- Manage basic configuration of routers, Firewalls and other security device if needed
- Requires a thorough knowledge of networking essentials
- Oversee software and network security
- Performs and update status of the calls assigned by Sr. Network Engineer
Minimum Skills Required:
1. Academic Qualification
- BCS/ BIT/ BSc
2. Experience
- Must have at least 2 years of relevant IT experience.
3. Technical and Interpersonal skills
- MCTS or MCITP or MSCE and CCNA (Local Certificates or Proven Study Record also acceptable in exceptional cases)
- Flexible to understand user problems
- Must have good technical knowledge of Microsoft Networking environment
- Capable of learning new software solutions / tools
- A background in Exchange 2003 messaging system
- Managing SQL Server backups and Maintenance
- Knowledge of network security
- Knowledge of Virus and spam threats and protections measures
- Good communication skills
- Sound presentation skills
- Quality and Safety Awareness
4. Key Performance Indicators
- Number of Complaint resolved in time.
- Users satisfaction on the worked done.
- MCITP certification.
- Average time to solve support request.
- Number of overdue support tickets (open, not solved and over deadline).
- Number of un-responded emails.
Job Details
Future Now (Pvt) Limited
Future Now Technologies is a leading provider of cutting edge technology solutions and services in Pakistan, Europe and North America. We believe that innovation, commitment to quality, and effective partnership with our clients is the foundation of success. Over the years we have engineered solutions which are currently being used in some of the largest fortune 100 companies around the world. Our success comes from the realization that our success can only be possible if our clients are successful.
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