Result oriented and self-driven IT Field Engineers are urgently required to deliver the IT customer services to our renowned customer. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities include:
- Provide IT/Application level support services to customers remotely and on sites
- Remote/on-site software installation, level-1, level-2 troubleshooting, maintenance, upgrades, fixes/patches etc.
- Diagnose errors or technical problems and determine proper solutions with minimum production downtime
- Coordinate with technical teams for all ongoing issues/activities to resolve/close within agreed timeline
- Comprehend customer requirements and make appropriate recommendations/solutions
- Provide on-site training, on-call coaching to the end users to use the business application for routine needs
- Conduct regular Audit of the sites ensuring the safeguard of overall H/W, S/W, Database, Data integrity and other environment related to business application
- Build positive relationships with customers
Technical requirements:
· At least 01 to 02 years’ hand on experience in IT Support role
· Proficiency in Installation/Troubleshooting Windows and various application software
· Familiar with Web Server installation/configuration and troubleshooting (IIS)
· Working knowledge of Remote Support and usage of Team Viewer
· Expertise in using Microsoft SQL Server 2008 R2 (DB Creation, Backup/Restore, User Addition, Password change etc.)
· SQL Reporting Services (Configuration, Report schedule, upload etc.)
· Basic to Intermediate SQL Server troubleshooting
· Familiar to SQL queries, Stored Procedures
· Expert in using Microsoft Office Suite (Outlook, Excel)
· Have functional knowledge of Android, APK installation/configuration
· Prior knowledge and experience with any IT Helpdesk or Ticketing System is desired, but not mandatory
Other requirements:
· Able to work in the field and willing to Travel outstation when/where required
· Basic Networking skills (Modem configuration, IP addressing, File Sharing over a Work-group etc.)
· Bike is MUST
· Proactive attitude and ability to work under stress
· Prior Client Service experience in any IT organization would be an advantage
Job Details
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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