1. Follow all rules, policies and procedures of e-TeleQuote Insurance, Inc., along with state and federal regulations pertaining to insurance licensure and appointment.
2. Be comfortable working alone and independent to accomplish tasks to assure an efficient and smooth administration of licensure procedures.
3. Interact with all newly hired licensed agents to ensure updated and valid Florida Insurance License and to provide instructions for getting appointed and certified through the Company’s contracted carriers.
4. Request NIPR reports for all licensed agents.
5. Process exclusion searches on all employees and contractors on a monthly basis by the 15th of every month.
6. Request changes to licenses- to renew or file licensure, as needed to your Supervisor, at a minimum 60 days ahead of state deadline. Keep agent grid up to date on all agents with regard to license expiration.
7. Process Agent activations and deactivations through IT department, request their TFN and Agent IDs.
8. Keep track of all agent ongoing education requirements and licensures.
9. Request appointments for licensed agents from all contracted carriers.
10. Knowledge of all licensure laws, policies, and procedures.
11. Extensive knowledge of office practices and procedures.
12. Demonstrate functional knowledge of computers, literate in word processing, spreadsheets and database.
13. Perform related duties and responsibilities as requested by the General Counsel
14. Associate degree or equivalent combination of course work and experience.
15. Call center experience preferred.
16. Knowledgeable in CMS and Health Care reform rules and regulations a plus.
17. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
18. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
19. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Job Details
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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