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Job Description

Brief description of the job:

·         Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

·         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

·         Follow up to ensure that appropriate actions were taken on customers’ requests.

·         Refer unresolved customer grievances or special requests to designated departments for further investigation.

Working Hours: 9 hour shift

Requirements (Education): Bachelors qualified

Age limit: 20 to 30

Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

Gender: Male & Female

Job Shift: On Rotation

Job Type: Full-time

Salary: 14,000 to 18,000 per month

Transport: Conveyance will be provided to females only, males own transport.

Skills & Abilities:

·         Proficient with MS Office particularly MS Excel (Spreadsheet)

·         Possess Knowledge of Call Centre Operations

·         Must be flexible to work in shifts

·         Excellent communication skills

Skills

Job Details

Industry:
BPO
Total Positions:
35+ Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Gender:
No Preference
Age:
20 - 30 Years
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
Fresh - 7 Years
Apply Before:
Sep 30, 2016
Posting Date:
Sep 01, 2016
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Ibex Global

BPO - Islamabad, Karachi, Lahore

Delivering superior customer services for over 10 years, IBEX Global is a business process outsource offering an integrated suite of services that supports an expansive array of customer facing solutions. Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutio ...Read More

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