Posted Mar 27, 2024 325 views
• Handling customer queries regarding hotel/tour bookings over call
• Resolve customer complaints/queries via phone, email, mail or social media
• Manage large amounts of incoming calls from customers on a helpline
• Provide accurate, valid, and complete destination information by using the right methods/tools
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Manage CRM
• Handling B2B calls
• Responding to social media queries
• Coordinating with marketing on lead generation.
• Develop and maintain positive business and customer relationships
Job Details
iQualify UK
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