Posted Apr 30, 2016
We are actively looking for Senior Team Lead for US campaign, Candidate with a bit of experience and American accent would be given more priority.
Candidate must have worked in an out bound call center before and should be confident enough to lead and monitor the team.
Skills
Expertise in providing and receiving coaching and feedback
Good understanding of call center operations
Proficient with MS Office suite and center technology
Ability to review departmental processes and work flows with view of improving efficiency
Ability to oversee, establish and document departmental procedures
Ability to update database with accurate information in a timely manner
Ability to assist in role playing with teammates to gain confidence and experience
Exceptional leadership, management and motivational skill
Supervised Call Center's administrative processes and procedures.
Monitored calls and metrics, provided feedback, coaching, and reporting on data.
Audited, coached, and trained Customer Service Representatives.
Provided feedback and documented accordingly including annual performance reviews.
Participated in the recruiting and interviewing process.
Lead a team of employees and managed assets under their control.
Monitored and provided feedback and coaching of team members per the quality standards.
Job Details
J Telemarketing
We know people want to work for a company that cares and we do. Corporate social responsibility has always been part of our heritage. We believe a company can only maintain success by making a valuable contribution to society. Getting involved in our local communities, giving something back to society and protecting the environment are activities driven by our people and supported by our culture.
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