Salesforce Analyst

Lot Squared Development

Multiple Cities, Pakistan

Apply Now

Posted Apr 16, 2024 186 views Report Job

PKR. 500,000 - 600,000/Month

As a vital member of our team, you'll be at the forefront of optimizing our call center's performance through cutting-edge Salesforce CRM and JustCall CTI dialer systems. From analyzing key performance indicators (KPIs) to developing bespoke business applications, you'll play a pivotal role in driving efficiency and enhancing customer experiences.

Responsibilities:

Serve as the resident expert on Salesforce and call center operations, providing strategic insights and technical expertise.
Elevate call center performance by analyzing KPIs, identifying actionable insights, and implementing data-driven solutions.
Develop customized business applications to streamline sales systems and ensure seamless project delivery.
Oversee Salesforce and Five9 dialer administration, maintaining data integrity and resolving issues promptly.
Empower stakeholders through comprehensive system training and documentation, fostering a culture of continuous improvement.
Track developments and present KPI reports to key stakeholders, driving informed decision-making.

Technical Requirements:

Minimum 7 years of hands-on Salesforce experience, with a knack for troubleshooting complex issues.
Proven track record (minimum 3 years) designing business applications for Salesforce, particularly in call center environments.
Familiarity (minimum 3 years) with predictive dialer software, Five9 experience being a definite plus.
Proficiency in computer programming languages and a keen eye for optimization.
Background in call center, lead management, or sales operations, with a focus on driving performance.
Preferably holds certifications such as Salesforce Admin Certification or one or more Consulting Cloud Certification (Sales, Service, or Community).

Soft Skills & Personality:

Exceptional verbal and written communication skills to articulate complex ideas with clarity.
Adept at building rapport and fostering relationships through consultative interactions.
Diplomatic approach coupled with strong facilitation skills to navigate diverse stakeholder dynamics.
Analytical mindset with a knack for solving intricate problems.
Detail-oriented and organized, yet with a keen understanding of the bigger picture.