· Troubleshooting IT software and hardware problems at the Helpdesk and around the campus, individually or as a team
· Dealing with students and lab usage policies enforcement.
· Provide technical support to students in computing labs (24*7), work in rotating shifts.
· Taking phone calls, logging and assigning tickets at Helpdesk and providing appropriate solution to the users after office hours and on weekends
· Record lectures and other events; facilitate web casting/recording requests after office hours and on weekends.
· Following up calls in progress
· Working with other IST members as and when required
One of the largest universities of Pakistan, the Lahore University of Management Sciences (LUMS) is a world class academic institution with a proud history of achievement and ambitious plans for the future. The idea of establishing the university took root in the mind of Syed Babar Ali, Pro Chancell ...Read More