Posted Sep 20, 2016 4 views
· Troubleshooting IT software and hardware problems at the Helpdesk and around the campus, individually or as a team
· Dealing with students and lab usage policies enforcement.
· Provide technical support to students in computing labs (24*7), work in rotating shifts.
· Taking phone calls, logging and assigning tickets at Helpdesk and providing appropriate solution to the users after office hours and on weekends
· Record lectures and other events; facilitate web casting/recording requests after office hours and on weekends.
· Following up calls in progress
· Working with other IST members as and when required
Job Details
LUMS-Lahore University of Management Sciences
The Lahore University of Management Sciences (LUMS), established in 1985, is one of the largest universities in Pakistan. It offers undergraduate, graduate and post-graduate programmes through its five schools: Suleman Dawood School of Business, Mushtaq Ahmad Gurmani School of Humanities and Social Sciences, Syed Babar Ali School of Science and Engineering, Shaikh Ahmad Hassan School of Law and Syed Ahsan Ali and Syed Maratib Ali School of Education.
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