Posted May 10, 2024 4541 views
Overview & responsibilities
The Passenger Services Representative is responsible for delivering high-quality customer service to passengers at all stages of their journey, from check-in to boarding and arrival. They ensure efficient and smooth operations at the airport, assisting passengers with ticketing, baggage handling, boarding procedures, and resolving any issues or concerns that may arise during their travel experience.
Responsibilities:
- Assist passengers with check-in procedures, including issuing boarding passes, checking baggage, and verifying travel documents.
- Provide information about flight schedules, seat assignments, and boarding gate locations.
- Ensure proper tagging, handling, and loading of passenger baggage.
- Assist passengers with overweight or oversized baggage and provide guidance on baggage restrictions.
- Facilitate smooth boarding processes by coordinating with gate agents, ground staff, and cabin crew.
- Assist passengers with boarding, including pre-boarding assistance for passengers with special needs.
- Verify boarding passes and travel documents to ensure compliance with security and airline regulations.
- Maintain accurate records of passenger transactions, including ticket sales, baggage handling, and passenger assistance provided.
- Ensure the accuracy, completeness, and confidentiality of all records and documentation.
- Update records with new information, changes, or revisions as required, following established procedures.
- Organize and maintain file systems, both physical and digital, to facilitate efficient record keeping and retrieval.
Additional Information:
- Interns will gain hands-on experience in PS operations, Customer Service, Boarding Procedure, and safety procedures. Opportunities for learning and growth within the aviation industry.
Job Details
MENZIES-RAS Pvt Ltd
Menzies-RAS (Pvt.) Ltd. is an ISO 9001:2015 & OHSAS 18001:2007 Certified Ground Handling Company, which right from its inception embarked upon the mission to introduce the best “Ground Handling Practices” consistent with the International Standards. The tenets of best practices in passenger handling, cargo management, ramp operations, baggage handling, equipment reliability, occupational health & safety, security and human resource development are our hall mark.
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