Operations Management: To perform Sales business planning by identifying and understanding local market, developing strong business relations, analysing stock figures and taking actions to expand areas of growth, analysing sales results, collecting and communicating customer demands, conducting competitor’s survey, manage and motivate sales team and responsible for some specific budgets based on structural issues like personnel, bonus, incentives and salary but also with advertising and promotion if needed.
Customer Management: Addressing Customer complains and expectation to address solutions, analyse buying patterns, monitoring action plan definition to check customer activity and set-up actions (campaign management), customer activity per product family, and customer activity regarding turnover performance and perform customer visits to understand business needs and activities.
Competition Analysis: To check competitor’s promotion to know their tools and techniques, analysing market price comparison, evaluate competitors’ promotions check to give on-going feedback on main competitors (retailers, wholesalers, etc.) per customer segment (HoReCa, Trader, Services, Companies & Offices) to Buying Department.
Communication: Communication with Buyers and Logistics to provide buyers to share information, challenges and solutions and meeting with managers and Key Accounts Manager at least on weekly bases to exchange information about customers and define actions to satisfy their needs.
Team Management: Coach and train team members on existing and new concepts, technology and functionality to pave their way towards the successful achievement of the functional objectives of the team.
Metro Cash & Carry this name stands for one of the great success stories in modern commerce. The unique wholesale business-to-business model of Metro Cash & Carry is focused only towards professional customers such as hotels, restaurant, caterers as well as small and mid-sized retailers. Metro Cash & Carry offers this target group a greater efficiency than the multi layered supply chain thus helping them to improve their business: By offering them a one-stop solution for their purchases, by helping them to improve their assortment, by offering them high quality products at reasonable and transparent prices and by offering them a consistent supply source.