Posted Jan 22, 2016 1 views
Software Support Engineer will be responsible for:
- Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
- Resolving escalated customer complaints.
- Documenting troubleshooting and problem resolution steps.
- Respond to partner and customer enquiries through email and telephone.
- Oversee and follow-up on open customer issues.
- Reply to customer mission critical issues outside business hours.
- Escalate issues as per Service Level Agreement.
- Inform client functionality requests or software change requests to development team.
- Offer proactive communication to clients, account managers and project managers.
- Supervise Technical Support forum and website.
Skills Required:
- Bachelor’s or Master’s degree in Computer Science or IT
- Firm grasp of how the web works, networking, and software products
- Experience with web site development, HTML, and SQL a plus.
- Written and verbal skills; excellent phone manner.
- Preferably 1 year experience in software development or software support
Skills
Job Details
pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the short span of a few years, which is testament to well-implemented, technology-based processes and which also lays the foundations for productivity. MTBC is following a formula of long-term growth by combining and utilizing labor force increase, investment activity and scientific and technological progress. MTBC offers American physicians customized solutions that reflect the very best in practice management services available in the industry today. Our services maximize the power of the Internet and technology to give medical providers better control over scheduling and billing, total access to all of their billing information, and comprehensive practice-management reports, all the while reducing the cost factor. The organization's management envisions reinvesting most of its earned profits mainly towards IT, and developing various technology-based solutions that will completely replace manual processes. MTBC operates 24/6 with a workforce of more than 1000 employees operating in three shifts in Rawalpindi & Bagh (AJK). The Company is providing a platform to young professionals to learn and practice their innovative ideas in a healthy work environment./p
What is your Competitive Advantage?
Similar Job Titles
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
