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Job Description

JOB DESCRIPTION

The team:

The Network Operations Centre (NOC) manages and maintains our large network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of the company to deliver a world-class customer experience.

Main duties:

- Use network tools to monitor core network and customer services.

- Proactively initiate incident management process.

- Perform diagnostics on all Voice network and customer faults.

- Generate action plans to troubleshoot all Voice network and customer faults.

- Track the incident management of proactive and reactive issues through the Trouble Ticket system.

- Management and Technical escalation of Trouble Tickets in line with process.

- Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults

- Liaise with customer representatives to progress fault resolution.

- Support local Field operations with maintenance activities.

- Works in the NOC on a 24x7 shift rota.

Knowledge and experience required:

- Minimum three years of work within Cisco Unified Communications environment

- Minimum two years of work in a technical Voice support position.

- Excellent understanding of VOIP principles and of the components of a VOIP network

- Strong technical understanding of CUCM, Unity, Presence and Session Border Controllers.

- Good knowledge of SIP and H.323

- Excellent understanding of Routing and Switching including QoS.

Qualifications:

- BCS, BE or equivalent

- CCNP Voice/CCVP

- ITIL or Equivalent certification (desirable)

Person specification:

- Professional, structured and proactive approach.

- Self-motivated with excellent interpersonal and communication skills.

- Positive and approachable team player.

- Calm and productive under pressure.

- Detail-oriented and organized approach to work.

- Efficient and productive with good time management skills.

- Able to resolve problems quickly and effectively.

Languages:

- Excellent English language (written and spoken) a must.

Job Timings : 8pm - 5 am (Night Shift)

Job Details

Industry:
BPO
Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Department:
NOC
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 6 Years (VoIP, CUCM,Technical Support, Data Center)
Work Permit:
Pakistan
Apply Before:
Oct 02, 2016
Posting Date:
Sep 02, 2016
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Ovex Technologies Pvt. Ltd.

BPO · 301-600 employees - Islamabad

Ovex Technologies is Pakistan's largest offshore BPO solutions provider and a leading exporter of IT solutions. With an exponential growth rate and a current resource pool of over 670 highly qualified and trained personnel, we offer global operational capabilities with 24/7 support for all our clien ...Read More