Posted Apr 09, 2024 660 views
Project management and leadership skills for managing projects and the teams involved with them.
- Provide Level 2 production support and manage incident resolution against established SLAs.
- Coordinate with Level 1 for issues handled or to be handled by Level 2 till closure/resolution.
- Maintain detailed and up-to-date documentation of issues, and resolutions of the solution procedure.
- Create/update support procedures and ensure proper maintenance of standard operating procedures (SOP).
- Coach and oversee work and project coordination within the Applications Support team.
- Coordinate with Level 3 for getting issues diagnosed and fixed.
- Create and replicate failed scenarios to be shared with L3.
- Manage third party vendors.
- Prepare reports for senior management.
- Act as a subject matter expert for all internal business partners.
- Consult directly with users to assess their needs and then create and implement a strategy to improve either the business or application.
- Provide end user and technical training to business and inter-department personnel.
- Able to multitask when several critical issues happen simultaneously.
- Strong communication skills with the ability to capture and articulate technical and non-technical details.
Job Details
Pakistan Single Window
Pakistan Single Window (PSW) is an ICT-based system in Pakistan providing a single window for trade. PSW is a facility that allows parties involved in trade and transport to lodge standardized information and documents at a single-entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements need to be submitted only once. PSW will connect relevant government departments with each other and with economic operators like importers, exporters, customs agents, shipping agents, transporters etc, in Pakistan for efficient management of cross border trade. It will provide the ease and transparency in achieving compliance with relevant regulatory requirements, through an on-line facility, that will intelligently handle the information for each transaction without the need to provide same information more than once or to physically visit such government departments. Pakistan has committed to implement various provisions of World Trade Organization’s (WTO) Trade Facilitation Agreement that includes implementation of a National Single Window (NSW) system before February, 2022. Pakistan also needs PSW implementation to overhaul management of its external trade for reducing time, cost and complexity involved to improve its position in various global rankings on competitiveness and ease of doing business. Guiding vision and mission objectives: VISION: Pakistan will establish a world-class automated hub by 2022, offering services and creating efficiencies, to reduce cross border trade related costs, time and complications for improved trade facilitation and compliance. MISSION: Improve cross-border trader processing by providing centralized ICT based services, simplified processes, effective and reliable automation, harmonized data exchange and risk-based selectivity in enforcement of government’s regulations.
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