Customer Service Representative

Planlab Solutions is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch customer support to our clients via chat, email, and phone.

Responsibilities:

Responding to customer inquiries via chat, email, and phone in a timely and professional manner.
Resolving customer issues and complaints by investigating the root cause of the problem, providing the appropriate solution, and following up to ensure customer satisfaction.
Maintaining accurate and up-to-date customer information and records.
Providing product information, troubleshooting guidance, and technical support to customers.
Collaborating with other departments to ensure customer needs are met and issues are resolved quickly.
Keeping abreast of product and industry developments in order to provide the best service possible.

Requirements:

Excellent communication skills in written and verbal English.
Strong customer service orientation and ability to empathize with customers.
Good problem-solving skills and ability to think on one's feet.
Ability to work independently and as part of a team.
Basic computer and internet skills.
Ability to multi-task and prioritize workload.
Flexibility to work in shifts, including weekends and holidays.

Qualifications:

High school diploma or equivalent.
Experience working in customer service or a related field.
Comfortable working with computers and various software applications.
Excellent communication skills in written and verbal English.
Experience in a call center or in providing customer support via chat or email is a plus.

If you're passionate about providing excellent customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity. We offer competitive salary and benefits packages, as well as opportunities for career growth and development.