Travel Consultant

Travel consultants is responsible to assist customers, provide information for promoting and booking traveling arrangements for clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele Responsibilities

Customer Handling
Received calls made customers and assist them.
Guide customers regarding the order booking procedure
Make refunds, reassurance, and adjustments and update the logs in system.
Diagnose the clients’ specifications and suggest suitable travel packages or services.
Make call backs to customers for providing further assistance and updates.
Offering a helping and ready hand to the customers.
Suggesting alternatives to resolve customer’s complaints on priority basis.
Bringing awareness among customers by educating them about promotions and services.

Training and Coaching

Regularly attend training and coaching sessions Pre-shifts/Post shifts conducted by Service Quality, Team Leader.
Execution of team plans to achieve goals of first contact resolution.
Learning about the organization’s products or services and keeping up to date with any changes to them.

Report Management

Conveying customer feedback and suggestions to the Team leader in order to offer services exceeding customer expectations.

Must-have requirements

Demonstrate effective written and oral communication skills - good command of both spoken and written English and Urdu.
Expected to maintain close and effective personal working relationships with co-worker