Posted Jul 05, 2012 2 views
We are looking for a highly motivated individual with prior experience in handling support queries for International clients (US in particular). Position holder will be responsible for carrying out support related activities for our online design website. Duties require excellent verbal and written communication skills, the ability to communicate easily and professionally, good reporting skills and the ability to manage ticketing system.Job Responsibilities:
- Handling customer queries via phone call/email/ticket system and live chat
- Maintaining customer records
- Keeping track of orders and monitoring of design projects
- Provide valuable guidelines to customers
- Finding upgrades/up sell opportunities
- Keeping record of all deliveries and ensuring that project deliverable are sent to client on time.
- Pick and Drop Facility will be provided.
Please note that this is a 3rd shift job starting from 0600 PM to 0200 AM
Skills
Job Details
Right Solution
pRight Solution, a leading Internet technology firm having offices in US, Mexico and Pakistan. We create web site designs that are search engine friendly; E-commerce enabled and ensures customer success at an amazingly competitive rate./p
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