Posted Nov 17, 2014 1 views
JOB PROFILE SUMMARY
Responsible for providing client support functions to the assigned team in order to promote workflow efficiency and support discovery interactions. Assists the team with pre- and post-campaign analytics and contact-level intelligence. JOB FUNCTIONS - KEY RESPONSIBILITIES THAT TAKE NO LESS THAN 10% OF OVERALL JOB TIME
- Researches client responsibilities, business drivers, and team structure to identify viable opportunities.
- Assists with identifying target market opportunities by providing documented feedback on market penetration and competitor presence.
- Monitors and analyzes usage reports to identify outreach opportunities for Account Managers and/or Sales Executives.
- Promotes discovery diagnostic conversations with clients to assess viability of business opportunities.
- Maintains accurate and up-to-date outreach records in Salesforce.com.
- Addresses incoming client questions or issues.
- Provides back-up support when Account Managers or Sales Executives are traveling. Assists with travel planning and meeting scheduling.
- Completes other assignments as required and/or assigned.
- Intermediate level of computer skills and proficiency in MS Office software.
- Good understanding of the finance industry, players, and roles.
- Continual education through on the job training, professional journals, literature, and attendance at appropriate seminars and conferences.
- Demonstrated aptitude for problem-solving and critical thinking.
- Ability to determine solutions for customers and get the “big-picture” view of the client from a client relations standpoint. Demonstrated initiative.
- Organizational effectiveness skills.
- Excellent written and oral communication skills.
- Ability to communicate well and teach over the phone.
- Ability to effectively communicate technical concepts to clients.
- Ability to collect, analyze and summarize data and to prepare clear and concise presentations and reports.
- The incumbent should have the ability to prioritize and manage multiple tasks simultaneously and remain cognizant of deadlines and schedules.
Job Details
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.
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