Posted Mar 20, 2012 3 views
- Serves customers by providing product and service information; resolving product and service problems.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide customers with product and service information.
- Transfer customer calls to appropriate staff.
- Identify,research, and resolve customer issues using the computer system.
- Follow-upon customer inquiries not immediately resolved.
- Complete call logs and reports.
- Research billing issues.
- Recognize,document and alert the supervisor of trends in customer calls.
- Recommend process improvements.
- Other duties as assigned.
Skills
Job Details
Softnology Systems (Pvt) Ltd
The global business environment of the future will be something different from the environment of the past 15 years. The integrated and automated information systems will bring consumers, suppliers, manufacturers, service providers and producers, closely linked. Now more than ever, businesses rely on their application delivery infrastructure to operate efficiently. Best web design and software development services company provide full cycle services in web design and development, flash web design, PHP development, application development, graphic design, shopping cart solution, content management system, logo design, flash games and animations, online catalog, database design and maintenance, ecommerce web solutions, web redesign. Softnology Systems (Private) Limited is Software and Web development Company established in 1999 by professional and experienced software and web developers to provide reliable and cost-effective Information technology solutions and services including business process outsourcing, financial services, consulting, planning, website design, website development and resource-outsourcing.
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