Customer Service Representative

TCL Electronics Pakistan (Pvt.) Ltd.

Lahore , Pakistan

Apply Now

Posted Apr 18, 2024 265 views Report Job

Responsibilities

To answer incoming calls and respond to customers
To lodge Customer complaints in CRM
To resolve Customer complaints on call (FCR)
To get required training on products and complaints resolution
To provide products and services information to customers
To arrange all required information using available resources
To follow up Customer calls where necessary
Provide information on the TCL products or services and generate interest in the offer
To collaborate with team members to better perform required duties
To make relevant notes from Customer interactions
To report on Customer feedback
To follow-up on Customer calls
To conduct Customer satisfaction survey
To Identify and escalate issues to supervisors
To perform other relevant duties as assigned

Qualifications and Skills

Strong phone and verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively
Proficient in relevant computer applications
1-3 years of experience in a reputed Call Center environment
Minimum Qualification – Bachelor’s degree
Knowledge of customer service practices and principles
Excellent data entry and typing skills (MS Office)
Ability to handle stressful situation appropriately

NOTE:

We are an equal opportunity Employer. Female Candidates are encouraged to apply.

Skills

CRM Command Fluent in English Customer Service

Job Details

Job Channel:

Women Jobs

Industry:

Electronics

Functional Area:

Client Services & Customer Support

Total Positions:

5 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

DHA, Lahore, Pakistan

Gender:

Female

Age:

22 - 28 Years

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

1 Year - 3 Years

Apply Before:

May 04, 2024

Posting Date:

Apr 18, 2024

TCL Electronics Pakistan (Pvt.) Ltd.

Electronics · 51-100 employees - Lahore

TCL stands for “The Creative Life,” a slogan that represents TCL’s aspirations of building one of China’s most innovative and resourceful enterprises. Founded in 1981, TCL is one of the largest consumer electronics enterprises in China with a global presence. TCL Corporation has three listed companies: TCL Corporation (SZ.000100), TCL Multimedia (HK.1070) and TCL Communication (HK.2618). Currently, TCL Corporation has set up four business units – TCL Multimedia Holdings, TCL Communication Holdings, China Star Optoelectronics Technology and TCL Home Appliances Group, as well as six business groups – System Technology Unit, Techne Group, Emerging Business Group, Investment Group, Highly Information Industry and Real Estate Group. Over 30 years of consistently diligent efforts along with China’s reform and opening-up policy, motivated by the company’s focus on dedication and innovation, TCL has grown into a leading enterprise in China's electronics information industry. In 1999, TCL began forging its path into the globalized market. After years of promoting its brands in the emerging markets and partnering with well-established brands in the European and American markets, TCL is the pioneer in the drive for Chinese enterprises seeking both domestic and international recognition./p