Posted May 19, 2015
Knowledge / Skills:
- Knowledge of banking products & services.
- Awareness of SBP policies and prudential regulations.
- Prior experience in customer dealing in a reputable organization preferably in a bank.
- Proficiency of computer skills.
Job Summary:
- Responsible for mobilization as per targets and effective & efficient management of medium and large deposits and customer dealing in branch; will work as front end staff in banking hall and will be responsible to handle deposit customers queries in accordance with the service quality standards of the bank.
- Also responsible for maintaining quality and service standards and ensures smooth operations exist at all times; holds the responsibility for smooth client handling.
- Responsible for deposit mobilization for the bank/branch.
Responsibilities :
- Responsible to mobilize deposits/CASA as per target.
- Responsible to attend customers in banking hall and for onward services over the counter.
- Respond to all liability related customer queries and ensures satisfactory customer handling for deposits customers.
- Responsible to handle new and existing portfolio of branch liability clients.
- Supports the branch in terms of product processing and service deliveries at front end.
- Deposit mobilization for branch, achieve given targets
- Periodical reporting for achievement/follow ups of deposit mobilization targets.
- Ensure proper upkeep of branch to provide comfortable & conducive environment to customers.
- Work as a team member in the branch; in coordination with bank operation’s staff and Micro Finance Team.
- Ensures that customers’ queries and complaints are handled properly and resolved in a reasonable time period.
- Monitors activity / trend of the customers accounts through daily / routine transaction activity of the customer; bring to the knowledge of senior staff in the branch if notice any suspicion.
- Implement customer service delivery standards and ensure the branch provides error free and quality customer service.
Work as a support to Bank Operations in the branch.
Ensure Compliance to KYC/AML and statutory requirements.
Job Details
HBL MicroFinance Bank Ltd
The First Microfinance, Ltd. of Pakistan was established in 2002 as a first private sector microfinace bank in Pakistan. It is a premier non commercial bank licensed by State bank of Pakistan.
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