Project Manager (Implementation)

Job Summary

The project manager is accountable for planning and allocating resources, managing time used against plan and updating budgets, monitoring progress, and keeping stakeholders informed throughout the project lifecycle.   

Projects are for deploying cloud-based, B2B software solutions to US-based banks and financial institutions.  Experience deploying SaaS-based B2B software applications is key for this position, with preference in deploying off-the-shelf software applications that are configured for each customer, rather than custom software development projects.

This is a cross-functional role that is the driving force behind the success of implementation projects for our customers and requires passion about playing the lead role in planning, executing, managing and closing out projects. Deep skills in aligning projects with business goals, technical acumen around complex cloud-based software and strong project management skills are all required for this role.

Key Responsibilities

• Develop, execute, and maintain project plans to deliver software applications to business customers and support the scoping of projects by providing project resource estimates that represent the level of effort required to support the projects.
• Prepare project initiation documents for new project using templates and adapting as appropriate based on each customer’s requirements and what software applications are being deployed.
• Track progress of projects by maintaining constant communication with senior management staff, project team members and customer point of contacts, including communicating with US-based customers and coordinating internal company resources in both Pakistan and the US.
• Develop and continuously update project schedules (GANTT charts) and tasks to be completed as part of implementing 360factors’ software applications for our customers.
• Measure project performance using appropriate project management tools (GANTT charts, task lists, project status reports and key project performance metrics).
• Ensure all assigned projects are delivered within the stipulated scope, timeline and budget.
• Create and distribute status reports and project updates to the project team (usually weekly)
• Ensure resource availability and allocation to project tasks while creating a manageable workload for each team member.
• Identify project risks and develop risk mitigation plans to reduce project risks.
• Identify, track and manage issues within the project, including driving the timely resolution of those issues by the appropriate resources across various teams within the company. 
• Identify and manage change requests, including impact on schedule and budget.
• Obtain proper signoff from customer on requirements, SOWs, change requests and completion of milestones and project deliverables.
• Track and manage time used by each resource in the project, ensure proper allocation to the appropriate project code, and billing to the customer is within the project budget.
• Work effectively with implementation, support, and development teams to ensure delivery against agreed priorities.
• Report and escalate to upper management as and when needed

Education & Experience Requirement

• Candidates should have 3-5 years’ experience of project management
• Must have experience managing implementation of software or SaaS applications, preferably business or enterprise applications.
• Experience managing multiple projects simultaneously.
• Skilled in using project management tools, including creating and managing GANTT charts, task management, requirements documents and statement of work (SOW) documents.
• Excellent verbal and written English communications skills with proficiency at writing status reports, issue log and email communications; conduct weekly and monthly status calls with business customers.
• Desired Education: BS/MS in Computer Sciences.

 Desired Skill Set

• PMP and/or PMI certification is strongly desired.
• Experience deploying off-the-shelf SaaS-based software applications that are configured for customers, rather than custom software development
• Experience working with banking or financial services industry and/or with risk and compliance software applications.
• Strong analytical skills and able to manage complex problems
• Experience with Instagantt project management or Asana task management software tools.

 Required Behavioral Traits

• Able to work US business hours (Pakistan evening/nights) for working with US-based customers
• Influencer, with excellent negotiation skills to align several potentially conflicting views with internal and external stakeholders in a matrix organization.
• Dependable, Enthusiastic, Motivated, Team Player
• Ability to work independently and in time sensitive environments
• Quick learner, highly organized, problem solving and detail oriented
• Ability to stay calm and perform well under pressure. Promote positive tone and high standards of quality