Posted May 21, 2026 94 views
Join 5 Star Innovations as an Inbound Sales professional responsible for managing and nurturing customer relationships primarily with US-based clients. This role demands prompt handling of inbound and outbound customer interactions via calls, emails, and chat to resolve queries and foster customer satisfaction. The ideal candidate has at least two years of experience, demonstrating strong communication skills and the ability to work efficiently in a dynamic, fast-paced night-shift environment. This position emphasizes maintaining detailed records, collaborating with internal teams, and achieving key performance indicators to drive business success.
This role focuses on leveraging consultative selling techniques and product knowledge to qualify leads and manage pipelines effectively while utilizing CRM tools such as HubSpot CRM. Although team management experience is not required, the role expects proactive follow-up and the development of trust through excellent interpersonal skills and problem-solving capabilities.
Responsibilities
- Respond promptly to inbound and outbound customer support interactions through calls, emails, and chat, focusing on US-based clients.
- Build and maintain strong, long-term customer relationships through proactive communication and timely follow-ups.
- Qualify inbound leads using consultative selling approaches, understanding customer needs to recommend appropriate products or solutions.
- Manage the sales pipeline effectively, ensuring accurate and up-to-date records of customer interactions and sales progress within the CRM system.
- Collaborate closely with internal teams to resolve customer issues swiftly and ensure alignment between sales and support functions.
- Maintain knowledge of the companys products and services to provide accurate information and support to customers.
- Achieve assigned key performance indicators, including customer satisfaction and sales targets within a night-shift operational framework.
- Employ call management strategies to maximize customer engagement and conversion rates.
- Utilize HubSpot CRM or similar customer relationship management tools to track customer data, interactions, and sales opportunities.
- Adapt to and thrive in a fast-paced work environment, maintaining attentiveness and responsiveness during night-shift hours.
Skills
5 Star Innovations
What is your Competitive Advantage?
Similar Job Titles
Chat Support and Inbound Calls Rep Need in Bahria Town Lahore
Customer Support & Video Sales Executive
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
