Customer Support Representative

7P's Innovative Solutions Verified

Karachi , Pakistan

Posted Nov 09, 2020 1150 views

PKR. 20,000 - 25,000/Month

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Job Description

We are looking for a customer-oriented support representative.

Customer Support Responsibilities list:

  • Manage large amounts of incoming calls
  • Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements :

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Specific Tasks

  • Ms Office
  • Fast learner
  • Convincing Skills

Job Details

Job Channel:
Industry:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Dec 10, 2020
Posting Date:
Nov 09, 2020
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7P's Innovative Solutions

Advertising / PR · 11-50 employees - Karachi

7P's Innovative Solutions

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