Operations Executive – Travel, Tourism & Transportation

AB Group is seeking a dedicated Operations Executive specializing in Travel, Tourism, and Transportation to join our dynamic team. This role involves overseeing fleet operations and coordinating various travel and transportation activities to ensure seamless service delivery. The ideal candidate possesses strong verbal and written communication skills in both English and Urdu, with a firm grasp of Microsoft Office applications, especially Excel and Outlook. This position requires a keen eye for detail, excellent coordination abilities, and effective time management skills to handle multiple bookings and promptly address any urgent operational issues. This role demands flexibility and commitment, as candidates must be willing to work rotational shifts, including evenings, weekends, and public holidays. Prior experience in travel, tourism, hotel reservations, transportation, dispatch, or customer support is advantageous but not mandatory. Fresh graduates with strong communication and computer skills are encouraged to apply. The Operations Executive will operate without managing a team but will play a crucial role in supporting the daily functions and objectives of the AB Group through effective operational execution and professional customer interaction.
Responsibilities

Coordinate fleet operations and manage day-to-day travel, tourism, and transportation activities to ensure smooth service delivery.
Handle multiple bookings simultaneously, ensuring accurate and timely processing while maintaining attention to detail.
Communicate effectively with customers and partners in English and Urdu to address inquiries and resolve operational issues promptly.
Utilize Microsoft Office tools, especially Excel and Outlook, to organize schedules, track operations, and generate reports.
Demonstrate strong time management skills to prioritize tasks in a fast-paced environment and meet operational deadlines.
Respond calmly and efficiently to urgent operational challenges, making swift decisions to maintain service quality.
Maintain accurate records of bookings, transportation schedules, and fleet status to support operational transparency and accountability.
Collaborate with internal departments and external service providers to optimize travel and transportation processes.
Adapt to rotational shift schedules, including availability during evenings, weekends, and public holidays, to support continuous operations.
Support customer service efforts by providing timely and accurate information related to travel, tourism, and transportation services.
Continuously develop knowledge of travel, tourism, and transportation industry standards and best practices to enhance operational efficiency.
Assist in preparing operational reports and documentation required by management for performance review and decision-making.