Posted May 08, 2025 691 views
As a Customer Support & Recovery Agent, you will be the voice of our company, handling customer inquiries, resolving issues, and ensuring a positive customer experience. If you have excellent communication skills and a passion for helping others, this role is perfect for you.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Address customer inquiries, complaints, and requests with a positive attitude.
- Provide accurate information about projects, services, and company policies.
- Resolve customer issues by identifying problems and offering effective solutions as per company policies and SOPs.
- Track and monitor all outstanding dues from clients
- Initiate contact (calls, emails, WhatsApp messages) to follow up on overdue payments.
- Negotiate and arrange suitable payment plans if necessary.
- Maintain detailed logs of recovery communications and commitments.
- Ensure professional and firm conduct in all interactions.
- Identify patterns or bottlenecks in payment delays and suggest process improvements.
Requirements:
- Previous experience in a call centre or customer service role (preferred)
- Excellent verbal communication skills with a friendly and professional tone.
- Basic computer skills.
- Strong problem-solving skills and attention to detail.
What We Offer:
- Competitive salary with performance-based incentives.
- Comprehensive training and ongoing support.
- Opportunities for career growth and advancement.
- A positive and inclusive work environment.
Job Details
ABS Developers Pvt Ltd
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