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Hotel Manager

AFKO Global Engineering Pvt. Ltd. Unverified

Lahore , Pakistan

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Posted Apr 19, 2021 8 views

PKR. 50,000 - 70,000/Month

RESERVATION MANAGER DUTIES AND RESPONSIBILITIES :

  • Having knowledge of the entire Reservation Procedure.
  • Responsible for International and Local Reservations and 
  • Handling of correspondences related to reservations
  • Allocate daily tasks to Reservations staff .
  • Review reservation booked daily.
  • Review arrival report daily.
  • Responsible for preparation of occupancy forecast.
  • Responsible for training staff.
  • Responsible for implementation of policies and procedures.
  • Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
  • Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.
  • Identify Top Producing Accounts ensure proper recognition by Reservation.
  • Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
  • Responsible for various Production reports and supply to each department concerned.
  • Monitoring Telephone Manner and general performance of reservations staff daily.
  • Ensure special handling of repeats guest and very VIP guest.
  • Observes and ensures that proper telephone manners are maintained at all times
  • Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
  • Follows up tentative bookings and update reservation status
  • Reviews no-show and canceled reservations and processes charges according to hotel’s policy
  • Review room blocking for Long Stay Suites and special group requests.
  • Supervising of Group Reservations.
  • Maintain cordial relations with commercial clients.
  • Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
  • Responsible for work schedule
  • Responsible for maintaining a Neat and Orderly position at all times.
  • In general, perform any other duties might be requested by Front Office Manager or Room Division Manager.

Skills

Customer Service Systems Managerial Skills Staff Services Management Inspections Implementation

Job Details

Industry:
Consultants
Functional Area:
Hotel/Restaurant Management
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Cantt, Lahore, Pakistan
Gender:
Male
Minimum Education:
Masters
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
May 18, 2021
Posting Date:
Apr 19, 2021

AFKO Global Engineering Pvt. Ltd.

Consultants · 11-50 employees - Lahore
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