Call Center Agent- British Accent

BA Communication Services is looking for a dedicated Call Center Agent with a British accent to join a dynamic and fast-paced environment. This role focuses on managing inbound and outbound customer calls with clarity and professionalism, reflecting a strong British English accent. The ideal candidate possesses excellent communication and active listening skills and can utilize CRM software to accurately document customer interactions. This position works during the afternoon shift from 2:00 pm to 11:00 pm and offers paid on-the-job training to further develop communication and call handling capabilities. The role is open to freshers as well as candidates with prior experience, emphasizing talent development and customer-centric service excellence. In addition to handling calls, the Call Center Agent will lead a team of 20 members. This responsibility includes supervising, training, and supporting team performance to maintain smooth workflows and ensure high-quality service delivery. The role requires multitasking and effective time management to balance call handling with team leadership duties. BA Communication Services provides a supportive work environment where communication skills, dedication, and professionalism are recognized and rewarded, offering an excellent opportunity for career growth in a customer service setting.
Responsibilities

Manage inbound and outbound customer calls clearly and effectively, using a British accent.
Use CRM software to document client interactions and maintain accurate call records.
Listen actively and attentively to customer inquiries to provide precise and helpful information.
Resolve customer issues promptly while following escalation procedures for complex cases.
Maintain professionalism and adhere to high communication standards throughout all customer interactions.
Handle multiple tasks including call management and documentation simultaneously to ensure efficiency.
Work reliably in the scheduled afternoon shift from 2:00 pm to 11:00 pm.
Lead, train, and support a team of 20 members to sustain quality and operational effectiveness.
Continuously improve communication skills through ongoing training and constructive feedback.
Follow company policies and procedures strictly to maintain compliance and service quality.
Contribute actively to customer satisfaction by providing courteous and timely support.
Cultivate a positive team atmosphere and collaborate effectively with colleagues and management.