Customer Service Representative

BAK Solutions Pvt LTD.

Posted May 15, 2024 327 views Report Job

PKR. 40,000 - 45,000/Month

Responsibilities:

Provide prompt and professional customer support via phone, email, or chat.
Track and update customers on shipment statuses and delivery times.
Resolve delivery issues promptly, coordinating with internal teams and partners.
Maintain clear communication with customers, drivers, and stakeholders.
Document interactions and feedback in CRM system.
Collaborate with teams to streamline processes and improve service quality.

Qualifications:

Previous customer service experience in a fast-paced setting.
Strong communication skills.
Problem-solving abilities and composure under pressure.
Proficiency in computer systems and customer service software.
Flexibility to work variable shifts.

Skills

Customer Service CRM System Email Writing

Job Details

Functional Area:

Client Services & Customer Support

Total Positions:

3 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Marrir Hassan, Rawalpindi, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Jun 15, 2024

Posting Date:

May 15, 2024

Your trusted partner for all your transportation needs in North America. With years of industry expertise and a strong network of carriers and shippers, we are committed to delivering efficient and reliable freight solutions tailored to meet your specific requirements. The strength we’ve built is powerful – and we’re using it to drive future growth. Our business is individually powerful, and together we boast an unmatched network know-how, experience, and innovation.