Taxi/Cab Dispatcher

Burlington City Cab is seeking a dedicated Taxi/Cab Dispatcher with strong knowledge of iCabbi Dispatch software to coordinate and manage taxi services efficiently. The ideal candidate ensures smooth communication between drivers and customers and optimizes taxi routing using real-time dispatching and GPS tracking technologies. This role requires excellent problem-solving and conflict resolution skills to handle dynamic situations and deliver superior customer service, all in a fast-paced environment. The candidate will work independently without managing a team but must maintain timely coordination for a seamless transportation experience. This position demands familiarity with fleet management software and advanced real-time location tracking tools to monitor and dispatch vehicles effectively. The Taxi/Cab Dispatcher must demonstrate excellent communication abilities and excel in managing time to meet customer demands promptly. The role includes continuous interaction with drivers and clients to uphold safety, punctuality, and service quality. A minimum of one year of experience in dispatch operations or related fields is required to succeed in this role.
Responsibilities

Utilize iCabbi Dispatch software and other dispatching tools to allocate taxis efficiently according to demand and location.
Coordinate real-time GPS tracking systems to monitor vehicle locations and adjust dispatch plans promptly in response to traffic or service issues.
Communicate clearly and effectively with drivers, customers, and support teams to provide timely updates and resolve any issues that arise.
Manage customer requests and dispatch taxis in a way that maximizes fleet utilization while minimizing wait times.
Resolve conflicts or service disruptions promptly and professionally, ensuring customer satisfaction and safety.
Maintain accurate logs and records of trips, driver availability, and service incidents using fleet management software.
Monitor and analyze dispatch data to recommend improvements in route planning and service delivery.
Respond quickly to emergency situations or unexpected events that impact service operations.
Work independently to prioritize tasks and manage multiple dispatch requests simultaneously under time constraints.
Provide feedback and suggestions on software or process improvements to enhance operational efficiency.