Posted Sep 20, 2023 316 views
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
Skills
Job Details
Computing Solutions Pvt Ltd
Computing Solutions (Pvt) Ltd is an authorized business partner of Retail Pro International in Pakistan. Retail Pro is the world's leading retail management and point-of-sale software solution that powers thousands of top retail brands across the world and in Pakistan. Computing Solutions (Pvt) Ltd - part of the Taar Consulting Group./p
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