Credit Card Officer

Grade: OG II
Division/Branch: ADC Business Division

This role involves managing and processing credit card system files within the core banking system. The incumbent will handle customer financial reversal requests, prepare tax-related details, and generate various reports related to credit card operations. The position requires coordination of transactional data, posting settlement vouchers, and responding to payments received from branches. Additionally, the role includes resolving customer complaints, managing merchant invoices, and supporting month-end and year-end closing activities.

Key Responsibilities:
- Retrieve and process credit card system files in the core banking system.
- Handle customer financial reversal requests on both credit card and core banking systems.
- Prepare advance tax and service sales tax details for reporting purposes.
- Generate reports on follow-ups and issues identified during credit card operations.
- Compile cross-border transactional data for onward reporting.
- Prepare monthly General Ledger (GL) details.
- Post credit card international and local settlement vouchers in the core banking system.
- Respond to credit card payments received from branches promptly.
- Resolve customer complaints related to credit card financial operations efficiently.
- Initiate credit card management and reward merchant invoices for payment processing.
- Prepare credit card spending data for reporting requirements.
- Assist the line manager with month-end and year-end closing activities.

Required Qualifications:
- Proven experience in credit card operations and core banking systems.
- Strong understanding of financial reconciliation and tax reporting related to credit card transactions.
- Ability to prepare detailed financial and transactional reports.
- Competence in handling customer complaints and resolving operational issues.
- Familiarity with General Ledger processes and voucher posting.
- Good organizational skills to assist with closing activities and invoice management.

Preferred Qualifications and Benefits:
While specific preferred qualifications and benefits are not detailed, candidates with prior exposure to cross-border transactional data and experience in merchant invoice processing will be advantageous. The role offers an opportunity to work within a dynamic business division, contributing to critical financial operations and reporting functions.

Application Deadline: October 2nd, 2026