Customer Call Representative (CSR)

Spell Link is looking for a dedicated Customer Service Representative to join our team for an exciting Travel Campaign. The ideal candidate will bring 2 to 3 years of experience in customer service, sales, or travel-related campaigns and demonstrate confidence and professionalism in managing customer interactions. This full-time, onsite role operates from 5:00 PM to 2:00 AM, offering a competitive salary that is negotiable based on experience. The position provides an excellent opportunity to work within a dynamic team focused on delivering exceptional travel services.

Key Responsibilities
- Handle inbound customer calls and provide professional and courteous service.
- Clearly communicate information about travel products and services to customers.
- Identify customer needs and offer appropriate solutions.
- Manage queries, objections, and concerns with tact and efficiency.
- Maintain professionalism throughout all customer interactions.
- Follow campaign procedures and consistently achieve assigned performance targets.
- Accurately document customer information and call details.
- Collaborate effectively with team members to ensure smooth service delivery.

Required Qualifications
- 2 to 3 years of experience in customer service or relevant campaigns, preferably in the travel sector.
- Strong English communication and interpersonal skills.
- Previous experience in a call center or customer service environment.
- Ability to handle challenging customer objections and difficult conversations professionally.
- Target-driven mindset combined with a professional attitude.
- Availability to work the 5:00 PM to 2:00 AM shift.

Preferred Qualifications and Benefits
- Prior experience specifically in travel campaigns is highly desirable.
- Female candidates are encouraged to apply.
- Salary range between Rs 45,000 to Rs 55,000 per month, negotiable based on skills and experience.
- Opportunity to work in a professional environment with performance-based growth prospects.
- Gain valuable experience working alongside an experienced team in the travel campaign industry.
- Onsite work location to facilitate direct collaboration and team support.

This role is well-suited for candidates seeking to grow their career in customer service within the travel sector while contributing to a supportive and goal-oriented workplace.