Customer Support Executive

ABS International is looking for motivated individuals, especially those who have recently completed their O/A Levels and are currently on a gap year, to join as Customer Support Executives. This role provides a valuable opportunity to begin a meaningful career rather than just a temporary job. The position involves assisting existing customers by addressing their inquiries and ensuring every interaction is handled professionally and efficiently. This is a full-time, on-site position based in Johar Block 14, Karachi, with flexible night shift options available.

Key Responsibilities:
- Act as the primary point of contact for customers seeking assistance.
- Listen carefully to customer concerns and provide clear, helpful solutions.
- Guide customers patiently and professionally through their questions and issues.
- Maintain accurate and detailed records of all customer interactions.
- Represent ABS International positively and professionally during every customer interaction.

Required Qualifications:
- Completion of O/A Levels, preferably candidates on a gap year or those early in their career.
- Proficient spoken and written English communication skills.
- Minimum of one year’s experience in a BPO calling role is preferred but not mandatory.
- Friendly, patient, and professional communication style.
- Willingness to learn and adapt; comprehensive training will be provided.
- Ability to work full-time on-site and comfortable with night shifts.

Preferred Qualifications and Benefits:
- Location: Work will be based at ABS International’s office in Johar Block 14, Karachi.
- Shift Options: Candidates can choose between two night shifts – 6:00 PM to 2:00 AM or 10:00 PM to 6:00 AM.
- Work Schedule: Six days a week, Monday through Saturday.
- Breaks: Includes a 30-minute meal break and a separate Namaz break.
- Compensation: Base salary ranges from PKR 40,000 to 45,000 per month.
- Additional Allowances: Attendance allowance of PKR 3,000 per month.
- Incentives: Performance-based monthly incentives available, with total earning potential reaching PKR 60,000 to 70,000 per month.
- ABS International offers a stable and well-established work environment, emphasizing a long-term career rather than a short-term BPO job.
- Employees receive real training and mentorship from day one to support their professional growth.
- The company provides genuine career development opportunities with a supportive environment to enhance communication and customer service skills.

This role is ideal for candidates seeking to build a career in customer support within a reputable organization that values growth and professional development. Commitment to night shifts and on-site presence in Karachi is essential.