Posted Jul 02, 2026 25 views
We are looking for a committed professional to act as the primary technical liaison for our dealer network, focusing on after-sales support and timely resolution of technical issues. This role requires diagnosing and managing product-related complaints efficiently while working closely with internal teams such as Technical Support, R&D, Service, and Quality to ensure swift solutions. The candidate will also engage directly with dealers through visits and training sessions to improve product knowledge and service quality, contributing to enhanced customer satisfaction.
Key Responsibilities
- Serve as the main technical contact for dealers regarding after-sales support and issue resolution.
- Diagnose, coordinate, and resolve technical complaints related to products promptly and effectively.
- Collaborate with Technical Support, R&D, Service, and Quality departments to facilitate problem-solving.
- Monitor, track, and ensure proper follow-up and closure of dealer complaints.
- Prepare and distribute technical reports, complaint analyses, and resolution updates to management.
- Conduct dealer visits and field inspections to support technical service and quality assurance efforts.
- Provide technical guidance and conduct product training sessions for dealers and service partners to enhance their expertise.
- Identify recurring issues and recommend corrective actions to improve product performance and customer satisfaction.
- Ensure compliance with company service standards and response timelines.
Required Qualifications
- Bachelor’s degree in any discipline is mandatory.
- Preference will be given to candidates with B.E., DAE, or Bachelor’s degrees in Electrical, Electronics, Mechatronics, or related Engineering fields.
- Strong technical knowledge of solar inverters, lithium batteries, Variable Frequency Drives (VFDs), or related power electronics products.
- Excellent problem-solving and troubleshooting skills.
- Effective communication abilities and proficiency in preparing detailed technical reports.
- Proficient in MS Office applications.
- Willingness to travel extensively across Pakistan.
Compensation and Work Location
The position offers a starting monthly salary of Rs120,000. This is an on-site role requiring physical presence at the workplace and during field visits.
This role is ideal for professionals eager to leverage their technical expertise in a dynamic environment, supporting dealer networks and enhancing customer satisfaction through effective after-sales service and technical support.
Skills
Job Details
Crown Solar Energy
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