Client Services Assistant

Digital Men, a UK-based services company with a back office in Gulberg, Lahore, seeks a Client Services Assistant to provide direct support to UK clients and internal teams. This full-time role operates during UK hours and requires excellent communication skills to serve as a professional and friendly point of contact for clients. The successful candidate must be proactive, able to think independently, and capable of handling tasks without detailed supervision. This position is suitable for a graduate looking to build a meaningful career within an international company and gain exposure to UK business standards. The Client Services Assistant is responsible for managing client communications through calls, emails, and virtual meetings, maintaining organized records, supporting administrative operations, and collaborating with colleagues across departments to ensure seamless service delivery. The role emphasizes strong English proficiency, common sense decision-making, and a willingness to learn and improve continuously. Although not managing a team, the Assistant plays a crucial role in supporting operational workflows and contributing to project progress within Digital Mens Lahore office.
Responsibilities

Serve as the primary professional point of contact for UK clients, managing inbound and outbound communications promptly and courteously.
Handle client calls, return missed calls, provide updates, follow up on pending matters, and ensure no client concerns are overlooked.
Maintain clear, accurate, and polite client communication through telephone, email, and virtual meeting platforms.
Manage calendars and appointment scheduling to coordinate meetings efficiently for clients and internal teams.
Prepare, format, proofread, and organize business documents, reports, and correspondence to maintain professionalism and accuracy.
Maintain and update databases and records to ensure data is accurate, current, and easily accessible.
Coordinate and arrange meetings, take detailed notes when necessary, and oversee timely follow-up on action items resulting from meetings.
Support daily operational activities and assist team members with ongoing projects to promote workflow efficiency.
Conduct research and gather relevant information to assist the team in decision-making and service delivery.
Collaborate closely with colleagues across departments to ensure deadline compliance and effective task completion.
Uphold confidentiality and handle sensitive information with discretion in all client and company interactions.
Adapt to UK working hours and maintain consistent attendance from 1:00 PM to 10:00 PM, Monday through Friday.
Demonstrate continual personal development by accepting feedback, learning new skills, and improving performance weekly.
Contribute to a positive work environment by representing Digital Men professionally during all client contacts.