Posted Jan 14, 2026 384 views
🚀 Training & Compliance Manager (Operations) UK Operations | Pakistan-Based RoleBuild standards. Shape people. Own training excellence.We are hiring a Training & Compliance Manager (Operations) to take full ownership of training, onboarding, operational compliance, and policy creation for Pakistan-based teams supporting UK operations. This hands-on role goes beyond training — you’ll build systems, set standards, create policies, and ensure consistency across teams while working closely with HR and senior management.
Your Impact • Own and shape training standards across departments • Develop policies & procedures to maintain operational excellence • Ensure UK-level professionalism and conduct training for all staff • Build structured onboarding & refresher programs • Drive operational compliance through training, not policing • Improve service quality across parents, schools, councils, drivers & international colleagues.
Teams You’ll Work With Admin | Payroll | HR Support | Operations/Call Centre | Software & Tech (policy & process training)
Key Responsibilities Training & Onboarding – Design & deliver programs, create manuals, SOPs, guides, training decks, professionalism & conduct policies, deliver ethics, customer service, conflict handling, health & safety, and cross-department collaboration training, identify skills gaps, and run refresher sessions.Operational Compliance & Policies – Ensure teams follow policies, develop professionalism & operational standards, monitor compliance, carry out spot checks, track training, and recommend improvements.
Focus is operational compliance, not legal/statutory compliance.
Who We’re Looking For • 5–8 years’ experience, 3–4+ years in training, L&D, onboarding, quality or compliance • Experience training operations/call-centre teams & creating policies • Excellent English, confident training across multiple departments • Experience with UK or international businesses • Understands how to drive standards through training, not authority
Ideal Background – Operations/BPO training, call centre quality, corporate L&D, service-driven/regulatory environments, UK-facing operational teams
Not This Role – HR admin, recruitment, legal/statutory compliance, or disciplinary authority
Working Style – Reports to HR/senior management, hands-on, high ownership, close collaboration with multiple teams, build long-term systems.
Skills
Job Details
DNA BPO Solutions Pvt Ltd
DNA Solutions is a forward-thinking Business Process Outsourcing (BPO) firm committed to delivering seamless support services across diverse industries. Our mission is to empower digital businesses by managing their core operational, financial, and human resource functions with efficiency, accuracy, and transparency.
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