E-Commerce Account Specialist

Ravisn Ltd. is looking for a skilled E-Commerce Account Specialist to manage and grow its US-market stores on eBay, Etsy, and Shopify. The ideal candidate will have hands-on experience with e-commerce platform management, including product research, dropshipping, inventory control, China sourcing, order fulfillment, and compliance with marketplace policies. This role demands a proactive professional who can drive sales growth while maintaining account health and ensuring adherence to all relevant regulations.

Key Responsibilities
- Manage and expand eBay, Etsy, and Shopify stores focused on the US market.
- Develop and optimize product listings by enhancing titles, descriptions, keywords, pricing, and promotional efforts.
- Conduct comprehensive research on products, competitors, pricing, and market trends to uncover growth opportunities.
- Oversee dropshipping operations alongside physical inventory management.
- Source products and maintain effective communication with suppliers from platforms such as 1688, Taobao, Yiwu, as well as factories and sourcing agents.
- Coordinate logistics with US warehouses and third-party logistics (3PL) providers.
- Handle order processing, inventory tracking, shipping, returns, and promptly resolve customer service issues.
- Monitor account health on eBay and Etsy, ensuring strict compliance with marketplace policies.
- Manage account restrictions, verification requests, cases, and appeals, including resolving specific eBay issues like MC011, MC111, and MC999.
- Address VeRO, copyright, and trademark-related listing concerns.
- Support live selling initiatives on TikTok Live and eBay Live when required.
- Track store performance metrics including sales, costs, and profitability.
- Identify and implement strategies to improve sales and overall store performance.

Required Qualifications
- At least 3 years of practical experience managing eBay and Etsy stores targeting the US market.
- Proven ability to handle high-volume e-commerce operations efficiently.
- Strong understanding of dropshipping and physical inventory management processes.
- Experience in China product sourcing and supplier communications.
- Familiarity with the Shopify platform is preferred.
- Demonstrated expertise in managing eBay account restrictions, suspensions, verification, and appeals.
- Knowledge of eBay-specific issues such as MC011, MC111, MC999, and VeRO/IP matters is a significant advantage.
- Experience working with US warehouses or 3PL providers is preferred.
- Proficient in product research, SEO, pricing strategies, and listing optimization.
- Skilled in using analytical tools like ZIK Analytics, eRank, or similar platforms.
- Excellent English communication and problem-solving skills.

Preferred Qualifications and Additional Experience
Candidates with experience in the following areas will be highly regarded:
- Live selling on TikTok Live and eBay Live platforms.
- TikTok Shop management.
- Managing Shopify stores and multi-store e-commerce operations.
- Expertise in China sourcing and supplier negotiations.
- Familiarity with US-based 3PL and warehouse operations.
- Experience with wholesale and reseller business models.

Job Details
This is an onsite position based in Lakshmi Chowk, Lahore. The working days are Monday through Saturday, from 10:00 AM to 6:00 PM. The salary offered is up to Rs100,000 per month. Candidates must have a minimum of one year managing eBay and Etsy accounts and be prepared to discuss their current and expected salary during the hiring process.

Applicants are encouraged to emphasize their experience with eBay, Etsy, Shopify, US-market stores, dropshipping, and China sourcing in their applications. The role requires full-time in-person attendance at the Lahore office.