Posted Feb 26, 2026 147 views
EMS Group UK is seeking a dedicated Call Handling Executive with at least two years of experience to join our dynamic team. The ideal candidate demonstrates effective communication skills and proficiency in handling calls and online video meetings, including using Zoom Video Communications. This role requires someone who listens actively, manages time efficiently, and takes accurate notes during interactions. Fluency in English is essential to maintain our high standards of customer service and communication. The position does not involve managing a team but requires a self-motivated individual who contributes positively to the company environment.
Responsibilities
- Handle incoming and outgoing calls professionally, ensuring clear and effective communication with clients and stakeholders.
- Utilize active listening techniques to understand client needs and provide appropriate responses or solutions.
- Manage time efficiently to handle multiple calls and meetings without compromising quality of service.
- Conduct and participate in online video meetings using platforms such as Zoom, maintaining a professional demeanor throughout.
- Take detailed and accurate notes during calls and meetings to document important information and follow-up actions.
- Ensure all communications are conducted respectfully and adhere to company policies and standards.
- Maintain a thorough understanding of company services and procedures to provide informed assistance to callers.
- Collaborate with other team members to share information and improve overall call handling processes.
- Continuously improve communication skills and call handling techniques through training and feedback.
- Manage call records and logs accurately for reporting and quality control purposes.
Skills
EMS Group UK
pEMS Group UK/p
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