Customer Care Representative

Estetica is seeking a dedicated Customer Care Representative to join the team at the Bahria Orchard office. The ideal candidate is motivated and possesses strong communication skills, capable of managing customer inquiries and providing excellent service through various channels. This role focuses on supporting our customers by addressing questions, resolving issues, and maintaining a positive brand image. Candidates should have at least one year of experience and be comfortable working with call center software and analytics tools to enhance customer interactions. The Customer Care Representative plays a vital role in the Social Media Team at Esteticas Head Office, engaging with customers professionally to ensure their satisfaction and loyalty. The position requires attentive listening, clear communication, and the ability to work collaboratively in a fast-paced call center environment. While this role does not involve managing a team, the representative is expected to demonstrate accountability and contribute to continuous improvement efforts within the customer service processes.
Responsibilities

Respond promptly and effectively to customer inquiries via phone, email, and social media channels.
Use call center software to log interactions, track customer issues, and monitor resolution progress.
Analyze call center data and customer feedback to help identify trends and areas for service improvement.
Maintain a thorough understanding of Esteticas products and services to provide accurate information.
Manage and resolve customer complaints with professionalism and a problem-solving approach.
Collaborate with the Social Media Team to strengthen customer relationships and enhance the companys online presence.
Adhere to company policies and procedures to ensure compliance and quality standards are met.
Provide feedback and suggestions to management on ways to improve customer service operations.
Keep detailed and up-to-date records of customer interactions and transactions.
Support team efforts by contributing to achieving overall department goals and targets.