Phone Banking Officer

Fulcrum Pvt Ltd is seeking a diligent and customer-focused Phone Banking Officer to join our team. This position involves managing customer interactions primarily through telephone communication, maintaining strong customer relationships, and ensuring efficient handling of banking inquiries.

Responsibilities

𝐅𝐮𝐥𝐜𝐫𝐮𝐦 𝐢𝐬 𝐇𝐢𝐫𝐢𝐧𝐠 𝐟𝐨𝐫 𝐢𝐭𝐬 𝐂𝐥𝐢𝐞𝐧𝐭 – 𝐏𝐇𝐎𝐍𝐄 𝐁𝐀𝐍𝐊𝐈𝐍𝐆 𝐎𝐅𝐅𝐈𝐂𝐄𝐑 | 𝐎𝐧𝐬𝐢𝐭𝐞

We are looking for a Phone Banking Officer to join our client's team.

Location: Cantt, Lahore
Salary: PKR 55,000
Education: Bachelor’s Degree

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
Handle customer calls and provide accurate information.
Resolve customer queries and complaints professionally.
Assist customers with banking products and services.
Maintain proper records of customer interactions.
Follow company policies and service standards.
Ensure a positive customer experience.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:
Bachelor’s degree from a recognized institution.
Good communication and interpersonal skills.
Fluent in English and Urdu.
Customer-focused and professional attitude.
Basic computer and MS Office skills.
Fresh graduates with good communication skills are encouraged to apply.

Skills

Basic Computer Skills MS Office Customer Relationship Management Effective Communication Telephone Etiquette Team Leadership Problem Solving Compliance Awareness

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Experience:

Fresh

Apply Before:

Oct 30, 2026

Posting Date:

Sep 29, 2026

Fulcrum Pvt Ltd

· 51-100 employees - Lahore

Fulcrum is an ISO 9001-2008 certified Business Consulting Services Company. We offer customers the following services (Human Capital Development and Management Solutions, Business Process Outsourcing, Executive Search, Training and Development and Information Technology) which encompass continuum of essential business services to meet their needs throughout the business cycle and help organizations focus on their strategic initiative.