Phone Banking Officer

Fulcrum Pvt Ltd is seeking a dedicated Phone Banking Officer to join our dynamic team. In this role, you will be responsible for managing phone banking operations while maintaining excellent customer relationships. You will be tasked with handling customer inquiries, providing product and service information, and resolving any issues efficiently.

Responsibilities

|

We are looking for a Phone Banking Officer to join our client's team.

Location: I.I. Chundrigar Road, Karachi
Salary: PKR 55,000
Education: Bachelors Degree

:
Handle customer calls and provide accurate information.
Resolve customer queries and complaints professionally.
Assist customers with banking products and services.
Maintain proper records of customer interactions.
Follow company policies and service standards.
Ensure a positive customer experience.

:
Bachelors degree from a recognized institution.
Good communication and interpersonal skills.
Fluent in English and Urdu.
Customer-focused and professional attitude.
Basic computer and MS Office skills.
Fresh graduates with good communication skills are encouraged to apply.

Skills

Customer Service Customer Relationship Management Effective Communication Active Listening Team Supervision Conflict Resolution Record Keeping

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

No Preference

Minimum Experience:

Fresh

Apply Before:

Nov 03, 2026

Posting Date:

Oct 02, 2026

Fulcrum Pvt Ltd

· 51-100 employees - Karachi

Fulcrum is an ISO 9001-2008 certified Business Consulting Services Company. We offer customers the following services (Human Capital Development and Management Solutions, Business Process Outsourcing, Executive Search, Training and Development and Information Technology) which encompass continuum of essential business services to meet their needs throughout the business cycle and help organizations focus on their strategic initiative.