WE ARE HIRING – CALL CENTER AGENTS

Glovo Merchant Support invites motivated and professional individuals to join as Call Center Agents based in Lahore. This position focuses on providing exceptional support to merchants, ensuring high-quality customer service in an international campaign environment. Call Center Agents communicate directly with customers and partners, addressing inquiries and resolving issues efficiently while maintaining a positive and professional attitude. Ideal candidates demonstrate strong communication skills, active listening, and confidence. The role involves managing multiple interactions using call center software and requires the ability to work effectively within a team. While managing a team is not part of this role, collaboration and adaptability are key to meeting performance goals and contributing to the teams success. This opportunity welcomes freshers and experienced professionals seeking career growth in a professional and dynamic working environment.
Responsibilities

Handle inbound and outbound calls professionally and courteously, providing timely and accurate information to merchants and customers.
Use call center software effectively to log interactions, update customer records, and track issues to resolution.
Resolve merchant issues related to products, services, or orders by understanding their needs and providing appropriate solutions or directing them to relevant departments.
Maintain a positive attitude and professional demeanor during all communications, ensuring a high level of customer satisfaction.
Listen actively to customers concerns to understand their requirements and respond appropriately.
Work collaboratively with team members to share knowledge, handle escalated issues, and support company goals.
Adhere to company policies, procedures, and standards to ensure compliance and consistency in service delivery.
Achieve individual and team targets related to call handling, resolution times, and customer satisfaction.
Participate in training sessions and continuous learning to improve product knowledge and enhance call handling techniques.
Report recurring issues and provide feedback to management to contribute to process improvements and enhanced customer experiences.