Front Desk Receptionist

Hayyat Lahore is seeking a dedicated Front Desk Receptionist to join our hospitality team. The role involves managing the front desk operations, ensuring guests are greeted warmly, and providing excellent customer service throughout their stay. The ideal candidate will efficiently handle telephone calls, manage email correspondence, and maintain accurate data entry for reservations and guest records. This position requires a professional who can work well under pressure, maintain a polished appearance, and respond promptly to guest inquiries and requests to guarantee a positive guest experience. The Front Desk Receptionist will oversee a team of five persons, coordinating tasks and ensuring smooth front desk operations. This leadership role requires strong organizational skills, the ability to delegate responsibilities, and effective communication to maintain high standards of customer service and operational efficiency in a busy hotel environment. Experience in hotel reception duties and familiarity with hospitality management software are valuable assets for success in this position.
Responsibilities

Greet and assist guests promptly and warmly upon arrival and throughout their stay.
Answer telephone calls and manage email communications professionally and efficiently.
Perform accurate data entry for guest registration, reservations, and billing.
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
Supervise and lead a team of five front desk staff, providing guidance and support.
Manage check-in and check-out procedures following hotel policies and procedures.
Handle guest complaints and resolve issues swiftly to ensure satisfaction.
Maintain an organized and clean front desk area to present a professional image.
Monitor room availability, room rates, and reservations to optimize occupancy.
Ensure compliance with health, safety, and security regulations at the front desk.
Prepare daily reports on occupancy, guest feedback, and team performance.
Train new front desk employees and support continuous development of the team.
Manage cash transactions and reconcile receipts according to hotel standards.
Promote hotel services and local attractions to enhance the guest experience.